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Praise, Comments & Complaints

Praise

We would be very grateful if you could take time to review your experience at The Muswell Hill Practice.

Please click here to leave your positive review.

Comments

We value the opinions of all our patients, therefore we welcome any comments you may have.

Please feel free to let us know your comments by writing into Natalie Ker Watson, the Practice Manager, or by emailing the practice HARCCG.themuswellhillpractice@nhs.net and marking it for the attention of Natalie Ker Watson.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

If you have a complaint or concern about the service you have had from the doctors or any of the staff please let us know.  You can ask to speak to the Practice Manager or write a letter addressed to the Practice Manager or arrange to see her.  We operate a complaints procedure as part of an NHS system for dealing with complaints.

You can download a full copy of our Practice Complaints Procedure here.

There is also a service called NHS complaints advocacy that offers to assist people who want to make a complaint.  It is free, confidential and independent of the NHS.  NHS Complaints Advocacy leaflet 



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